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Custom Call Routing
Allows you to answer calls depending on Caller ID or the area code of
the calling party.
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Owner Immediate Access
You can specify the phones that access your service as owner numbers
to allow you immediate access to your service when you call from those
phones.
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Question and Answer Prompts
If you are requiring your caller to answer multiple questions, your
UVM Virtual Office can prompt them prompt with the questions one at a
time and you will receive one message in your voicemail box with all
of their answers combined.
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Multiple Numbers per UVM Virtual Office
Each UVM Virtual Office can have multiple local or toll-free phone
numbers and you can track the activity of each number independently
for advertising campaigns, etc.
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IVR Features
The caller can enter their account number so you can provide custom
call processing accordingly.
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Greeting Options
Your UVM Virtual Office includes multiple greetings to be used for
different features of your service. You can at any time record
your greetings by phone, use one of our professionally recorded
generic greetings or have us record a
professional custom On-Hold and company
greeting. You can manually or automatically
switch between greetings without needing to re-record them for your
Day, Night, Weekend and out of office greetings.
Message Options
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Caller's Message Options
You have the option to allow your callers to append or re-record their
messages to you.
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Included Message Information
Messages will include the Caller-ID, Caller Name (if provided).
While listening to your messages, Caller-ID will played back to you
and you have the option of pressing a key and dialing that number
immediately.
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Recover Erased Messages
If you erase a message, you will be able to recover that erased
message from your personal list of recently erased messages.
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Permanently Keep Messages
You can tag some of your messages to keep them from being erased and
you will have access to them for the duration of your service.
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Message Copy
If you have multiple voicemail boxes you can copy messages to other
voicemail boxes in your UVM Virtual Office.
Take control over your phone. You can use UVM
Virtual Office as your office or cell phone number without having to
give out your real number. Calls can be transferred to any land
line, cell phone, VoIP phone or even your computer.
Multiple types of transfers:
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Immediate Transfer
When the caller hears ringing, your phone rings.
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VoIP Transfer
Receive calls completely free over the Internet on your computer or IP
phone on a train, in your Office, at a Hotel, Library or anywhere in
the world.
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Greeting Transfer
The caller hears "Thank you for calling Acme Tool Company.
Ring... Ring..."
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Auto Attendant Transfer
The caller is given a voice prompt for who or which department they
want.
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Live Operator Assistance
Our operators can answer the calls with your company name and transfer
to one or more extensions or phone numbers. Or you can transfer
the calls to your own operator so they can transfer to the desired
department or person.
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Serial or Parallel / Follow Me Transfers
Calls can be transferred simultaneously to multiple phone numbers and
the caller will be connected to the first line which accepts the call.
Or calls can be transferred to one phone number at a time until one of
the lines accepts the call.
Multiple ways to receive your transfers:
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Screened Transfer
Prompts your callers for their name, you can accept the call, accept
and record the call, or have the caller leave a message.
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Secured Transfer
Verifies your password and ensures that you are the only one answering
the call.
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Selective Transfer
Allows specific callers to connect to you after entering a code.
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Confirmed Transfer
Gives you the option to accept the call or have your caller leave a
message. (Also keeps the caller from hearing your cell phone
voicemail.)
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Announced Transfer
When you pick up a transfer, you can hear that the caller chose the
sales department, for example.
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Recorded Transfer
When you accept the call, the conversation can be recorded as a
message and/or be emailed to you.
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Caller ID Flexibility
The Caller ID you receive on transferred calls can be set to the
Caller ID of the calling party, your UVM Virtual Office number or any
number you choose.
Transfer Criteria:
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Transfer all calls
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Transfer based on extension entered
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Transfer based on Blocked Caller ID
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Transfer based on your personal Call Blocking list
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Transfer based on Day of week and Time of Day
Transfer options while the caller is waiting to be
connected to you:
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Customizable On-Hold Greeting/Music
Play a professional greeting advertising your products and promos
while your callers are on hold.
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On-Hold press # to leave a message
Your caller can leave a message while on hold instead of just hanging
up.
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On-Hold Timeout
Determine the maximum time your callers will be put On-Hold for you to
answer before they are prompted to leave a message or transfer to a
different extension.
Transfer options after you accept the call:
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Put Caller On-Hold
Press * while in a call to put caller on hold. And press * again
to remove from hold and continue conversation.
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Call Re-Transfer
Calls can be transferred to a different extension or phone number
after the call is answered.
Transfer options if you do not accept the call or
are not available:
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Voicemail Usage
You can choose to have the caller leave a message on your transferred
phone line or have UVM Virtual Office take the for you.
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Custom No-Answer Greeting
You callers can hear a custom no-answer greeting that can personalize
for the party they are attempting to reach.
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Custom Busy Greeting
Your callers can hear a custom greeting indicating they should call
back at a later time.
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Call Queuing
Will put the callers On-Hold and transfer them when your line becomes
available.
No need for the expense a dedicated fax line, use the
same number for voice and fax or choose a dedicated fax number. Once
received you can choose one or more of these options:
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Receive Faxes
You can retrieve your faxes via web, email and fax machine from
anywhere in the globe. Also you can forward any fax to another
fax machine.
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Send Faxes
Send any pdf, .doc or .txt file to any fax number.. Also simply
type a message in our web interface and send.
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Fax on Demand
Store your forms brochures or documents so your callers can retrieve
them simply and automatically from your UVM Virtual Office.
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Fax Broadcasting
Send your faxes to as few or many recipients as you desire.
You can record your conversations when you receive
transferred calls, Dial-Out phone numbers and in conference calls.
You have the option to generate warning beeps. Recorded
conversations become messages in your voicemail box as well as
retrieving them via email or through our web site.
Voicemail numbers are usually not listed. This option is available in
select areas.
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List your UVM Virtual Office numbers in the
telephone company white pages.
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List your UVM Virtual
Office number in the 411 information
directory
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List your number in the White
Pages
24 hours a day from anywhere around the globe you can computer or phone
to:
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Listen to your messages and save or
delete your messages
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View, save delete or forward your faxes
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Setup and change feature settings
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View activity in real-time online with 12 months of
history
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Access account statements and usage activity
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Turn off / on and change transferring and
notification numbers
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You can choose one of our thousands of local phone
numbers throughout the United States or a toll-free number for your UVM
Virtual Office or you can use your existing phone number by porting or
forwarding the number to UVM. If you need a vanity number which
spells your name or product, we can search for availability.
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Choose phone numbers local to your callers to give
that personal touch.
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Choose toll-free (800 / 888 / 877 / 866) phone
numbers to give that national touch.
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Your UVM Virtual Office can have many local or
Toll-Free numbers from many area codes connected to the same UVM
Virtual Office which can help you to have multiple local presence and
allows you to monitor traffic on different geographical areas or
advertising campaigns.
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Retrieve
your messages through our local common
access number to save 800 charges.
Get big business features at small business costs. Make or receive calls
with all of the functionality of a phone system from your home, office
on an airplane, train, at a hotel, coffee shop, library or anywhere in
the world you can get an internet connection.
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Free calling between IP phones in another country
or even in your office.
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With Announced Transfers, you see which company or
department the caller dialed before answering the call.
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No PBX Equipment
No phone system means no obsolescence, maintenance and upgrade issues
and no need to tie-up an employee to maintain or coordinate outside
vendors to repair or upgrade the PBX periodically.
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Consolidated Service
One company provides you with all the PBX services that you utilize on
daily basis. Instead of dealing with a phone system vendor, Local
Phone Company for phone lines, Long Distance Company and conferencing
services, UVM delivers all those systems and services under one
reliable and advanced platform. Complete, reliable business phone
systems from UVM.
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Operations and Maintenance
UVM is responsible for the day-to-day operations and maintenance of
your Hosted virtual PBX. This includes adding new lines and changing
faulty components. With a traditional PBX in your location, you would
be responsible for these functions, the expenses as well as keeping an
inventory of spare parts.
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Reliability
UVM monitors the network 24 x 7 and has staff to immediately respond
to alarms and equipment failures. Our staff, located in Los Angeles,
provides complete business phone system expertise and maintenance.
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Upgrades
UVM maintains a state-of-art carrier-grade soft switch, continuously
adding great features and services. You will have the ability to
access these new services without purchasing any additional hardware.
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Mobility
Manage your calls, messages and use your cell phone or a laptop soft
phone as your business extension from anywhere using any phone or any
Internet connection. With UVM, you can conduct business from anywhere.
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One Bill
Increase your efficiency by dealing with one reliable vendor and
paying one bill.
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Caller ID Flexibility
While dialing enter any Caller-ID you want to send with each call.
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Additionally you have all of the capabilities of
our dial-out service.
Your callers can choose to be connected to a
particular person or department at an extension. For example a
caller can dial 1 for sales or ext.256 for Mr. Smith. Your transfer
profile can have multiple simultaneous destinations. And with
Announced Transfers you can know which option they chose when call are
transferred to you to be answered accordingly. You can program the phone
buttons 0-9, * and # to do a variety of actions including:
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Transfer the call to one or more phone lines
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Transfer to Live Operator Assistance
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Bypass greeting and immediately record normal,
urgent or numeric messages
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Receive faxes
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Send faxes (fax on demand)
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Go to a different mailbox
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Play a different greeting to provide pre-recorded
information.
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Transfer to an internal voicemail box.
Each internal mailbox is independently accessible and fully functional
with its own passcode and can perform all the actions of the main
voicemail box and can provide sub-menu functionality for your callers.
Upon receiving a call (they don't even have to leave
a message or fax); a notification can be sent to you or multiple people
in a variety of combinations.
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Notifications and delivery by Email
Receive Caller ID, Caller's Name, Date/Time and optionally an
attachment of the message or fax in WAV, TIFF and/or PDF formats.
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Notifications by SMS/Text Message
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Notifications by Phone or Pager
Receive a call on your land line, cell phone, VoIP phone or your
computer when you get a voice message. You can even listen to
your messages from the same call. UVM Virtual Office will
deliver the notification with the number of retries and intervals of
your choice and you can specify which days and hours you will
receive the notification if for instance you do not want to be
notified in the middle of the night. Also you can choose to only
be notified for urgent messages.
During business hours our operators can answer the
calls with your company name and the callers can ask to be transferred
to any department or person. Our operator can transfer the caller
to one or more phone number or to a voicemail to take a message.
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If you choose to send the caller to your voicemail
to take a message instead of transferring to you, UVM Virtual Office
can generate imitation ringing tones before your voicemail answers so
the caller will think they have been transferred to your desk but you
were not available and will get your voicemail and private greeting.
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You can can specify only certain callers to be
answered by Live Operator or exclude certain callers from
reaching the operator.
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You can have a custom announcement before our
operator answers the call. For example: "Thank you for calling
United Voicemail, please hold for the next available representative".
Group Calling, also known as Call Blasting or Call
Broadcasting enables you to send pre-recorded voice messages to one or
more phone numbers. You can use this feature for marketing,
announcement to members, post cards, invitations, collections and
appointment reminders.
Our system can detect answering
machines ensure your complete message is delivered in its entirety.
You can use this service by phone or via our web site.
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Call recipient can
press a key to record a response message
or be transferred to you directly.
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Complete report of campaign result
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Retry interval and quantity of your choice if the
call is not answered.
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The Caller ID your callers receive can be set to
your UVM Virtual Office number or any number you choose.
Use your UVM Virtual Office as an inexpensive and
secure calling card anywhere at the lowest cost and highest security.
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Caller ID Flexibility
Allows you to send any Caller-ID you desire when you call through your
UVM Virtual Office.
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Conversation Recording
Record the call when you dial-out with or without warning beep.
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On-Busy Leave Message
If the called number is busy or no one answers, you can record a
message and your UVM Virtual Office will deliver it with the number of
retries and intervals of your choice.
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On-Busy Left Message Response
UVM Virtual Office can record a response from the called party, which
will be stored in your voicemail.
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On-Busy Redial - When a number you dial is
busy or does not answer, you can press a key to have the call
redialed.
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When you’re on the plane, train, in a hotel or
anywhere in the world with Internet access you can call home or
anywhere else free or at a fraction of the cost of using a telephone.
Additionally you can enter any Caller-ID you want to send with each
call.
It will take only a few seconds to create a call with
as many as 32 participants.
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Record the entire conference call and save the
recording in your voicemail and optionally receive it via email.
Also a recording warning beep can be activated.
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Create inbound conferences
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Participants can call in and join the conference
after entering a code.
Also you can specify two
different codes for callers to join into your conference as full
participants or 'listen only'. Or if you have added their Caller
ID into your conferencing list, they will immediately join your
conference without needing a code.
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Save time and money
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Operate your office from anywhere
in the world
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Give the appearance of a Fortune
500 company
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Professionalism
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Stay free and mobile
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Improve your business image
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Easy to use and completely
customizable
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For more
information on the features, please visit our
Help Center
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