- Press 1 to place a phone call or
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Can I dial numbers outside the continental US?
• What happens if I run out of minutes
during a call?
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• How do I dial out from my virtual number?
• How can I redial the number I just dialed previously?
• How do I record a dial-out call?
• What happens if the number I'm calling is busy or there's no answer?
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• What is dial-out?
Dial-out allows you to place outgoing calls from your virtual number to another
phone number. For dial-outs, depending on your service, you may need minutes or
usage-packs.
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• Can I dial numbers outside the continental US?
Yes, you can dial anywhere in the
world. To dial internationally:
Press 011 +
the country code + the city code + the local number
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• What happens if I run out of minutes during a call?
If, during a call, you run out of
minutes, your call will be disconnected. Please, make sure you have enough
minutes for dial-out.
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• How do I dial out from my virtual number?
During the main menu, press 6
to reach the dial-out menu. Then, you can:
- Press 1 to place a phone
call or
- Press 2 to place a phone call and record the conversation.
• How can I redial
the number I just dialed previously?
During the main menu, press6 to
reach the dial-out menu. Then,
1. Press 1 to place a phone
call.
2. Press # to redial.
3. Press 1 to confirm.
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• How do I record
a dial-out call?
You can record a dial-out call. The
recorded conversation will be saved as a voicemail message in your message box.
To record a dial-out call:
From the main menu,
1. Press 6 to reach the
dial-out menu.
2. Press 2 to choose the 'record conversation' option.
3. Enter the phone number you wish to
dial.
4. Press 1 to confirm.
After you finish the call, the recorded conversation will be saved in your
voicemail. You can listen to it by accessing your message box by phone or on the
Reachme website.
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• What happens if the number I'm calling is busy or there's no answer?
If the number you're calling is busy or there's no answer, you will hear our
system message saying, "the number you are trying to call is busy" or "the
number you are trying to call does not answer." In both cases, you will be taken
to the menu where you can:
- Press # to try the call again.
- Press 1 to place another phone call.
- Press 4 to record a message for that number.
When you press 4 to record a message for that number, you can record a
message to be delivered to that number when that number becomes not busy or call
is answered. Our system will keep redialing the number until it answers and when
it is answered, it will play the recorded message. You will have two options of
delivery:
- Press 1 to send a message only.
- Press 2 to send a message
and record an answer.
(With this
option, the answering party can record
a message for
you after your recorded message
finishes
playing.)
After choosing one of the two options, you can:
1. Press 1 to confirm
2. Press 2 to review
3. Press 3 to erase
4. Press 4 to continue recording your message
After you finish recording and pressing 1 to confirm, you now have to set up the
delivery options:
"Please enter how many times the system should attempt to deliver the message."
(Enter a
number of times you want our system to attempt)
"Please enter a two-digit retrial interval
in minutes."
(For example,
enter 05 for 5 times)