• How do I listen to my messages?
• How do I record my greetings?
 

• A quick introduction to faxing

• How can someone send me a fax?

• How do I view my fax?

• How do I print my fax?
• Am I charged for sending or receiving a fax?

• How do I compose and send a fax?
• How can I specify the fax ID when sending a fax?
• Can I send a fax outside the continental U.S.?

• Can I forward a fax message from the Message Center?
• Can I automatically forward faxes received by my virtual number to a remote fax machine?
 

• A quick introduction to Fax-on-Demand
• One-Call Fax-on-Demand

• Two-Calls Fax-on-Demand
 

• How do I listen to my messages?

There are two ways to listen to your messages, by phone and by internet. To access your messages on the internet,

        1. Click on the 'Messages' tab.

        2. Locate the message you want to listen to.

        3. Click on the 'Listen (wav)' to listen in .wav format or

            Click on the 'ram' to listen in Real Audio format.

To access your messages by phone:
 

1. Call your virtual number.

        2. Press * and passcode.

        3. Press 1 to listen to new messages,

            Press 4 to listen to saved messages,
            Press 0 to listen to last message first or
            Press 5 to listen and recover erased messages.

While listening to your messages, you can navigate by pressing a button according to the following menu:

        Press 1 to Jump to previous message
        Press 2 to Jump to next message

        Press 3 to Erase the message

        Press 7 to Repeat the message

        Press 4 for Date and time of the message

        Press 5 to Save the message until expiration date

        Press # to Store the message forever

        Press 6 to Copy the message to another mailbox (if authorized)
        Press 8 to Dial the caller ID of the message

        Press 9 to Start over   

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• How do I record my greetings?

You can record up to seven (7) different greetings. Turn on any of your greetings by accessing your virtual number at any time. Your virtual number can play different greetings depending on the time of the day and day of the week (greetings for business hours, nights, weekend, holidays, etc.) Greetings can be used for music on-hold (while the calls are transferring to you). Also, you can determine which greeting to be used if your transferred call was busy and/or you did not answer the call. Greetings can automatically be changed depending on the callers, for example play greeting #1 for callers with caller ID and greeting #2 for blocked ID. If you use the Caller Groups, you can specify different greetings for each group of callers depending on their Caller ID.

To record a greeting, call your virtual number and:

1. Press * and passcode.
        2. Press 3 to access the setup menu.

        3. Press 3 to access the greeting menu.

        4. Press the greeting number you want to record.

        5. Record your greeting after the beep.

        6. Press # when finished.

        7. Press 1 to save the recorded greeting.

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• A quick introduction to faxing

You can receive faxes to your virtual number. You can receive and view faxes sent to your virtual number  - on the internet!

You can also compose and send faxes from your account on the Reachme Website.
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• How can someone send me a fax?

Someone can send a fax to your virtual number the same way they would send a fax to a fax machine. From a fax machine the sender must enter your virtual number as, for example, "12136831319".

Assuming the fax is sent successfully, we will detect a fax tone on your virtual number and automatically route the fax as a TIFF or PDF encoded email attachment to your Inbox. Please refer to the section entitled "How do i view my fax?" for information on how to display your fax.
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• How do I view my fax?

The fax message you receive in your email account will contain an attachment of your fax. Download the attachment to view the full-size fax image using a software application on your computer.

All fax messages are stored as TIFF (Tagged Image File Format) or Adobe PDF encoded email attachments. Most Windows PCs come with applications that can read this file format.
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• How do I print my fax?

If you are using a Windows PC, you can display and print faxes you receive using a software program called Imaging for Windows.

If you are using the Imaging for Windows software to print our faxes and they come out "black", it may be caused by an incompatibility between your printer and the viewer. In this case we recommend downloading (for free) and installing another Windows fax viewer.
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• Am I charged for sending or receiving a fax?

You are not charged for receiving faxes. For sending, if you are dialing out of our local coverage area, long distance charges are applied.
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• How do I compose and send a fax?

        1. Click on the 'Messages' tab.
        2. Click on 'Send Fax'
        3. Under the 'Compose and send fax' page below,
        4. Enter the fax number you are sending the fax to.
        5. Type or paste your fax in the text area.
        6. Check the 'Check to confirm sending this fax' box.
        7. Click on 'Send This Fax'
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• How can I specify the fax ID when sending a fax?

        1. Click on the 'Settings' tab.
        2. Under the 'Fax-Mail' section:
        3. Type in a number in the text area: 'Fax ID which will appear on the faxes I sent:'

This is the fax number that will be shown on the top of the page of the fax document you send.
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• Can I send a fax outside the continental U.S.?

You can send your fax anywhere: both nationally and internationally.
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• Can I forward a fax message from my 'Messages'?

    You can select any faxes from your Messages and forward it to another fax number.

        1. Click on the 'Messages' tab.
        2. Click on 'Send Fax'
        - You should now see the list of your faxes
        3. Check 'Check to confirm sending this fax to fax #'
            next to the fax you would like to send
        4. Enter the fax number you wish to send to
        5. Click on 'Send'
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• Can I automatically forward faxes received by my virtual number to a remote fax machine?

As soon as you receive a fax to your virtual number, you can have it automatically sent to a fax machine so you can view them.

        1. Click on the 'Settings' tab.
        2. Under the 'Fax-Mail' section:
        3. Check the box 'Send my faxes to:'
        4. Enter the fax number you want to send your faxes to in the text box.
        5. Click on 'Save' at the bottom of the page.

Now your faxes will be automatically forwarded to a remote fax machine.
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• Quick introduction to Fax-on-Demand

With Fax-on-Demand, you can store up to 9  multi-page fax documents in your voicemail and retrieve them anytime, anywhere. You can store up to 9 multi-page fax documents to the keys 1 to 9 on your voicemail. To store a fax document, call your voicemail from a fax machine and press:

1. * and your passcode.
        2. *22 and document number from 1-9.
        3. START button on your fax machine to upload the fax document.
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• One-Call Fax-on-Demand

One way for your callers to retrieve your fax documents is One-Call Fax-on-Demand. With this feature, your callers can call  your virtual number with a fax machine to retrieve your fax documents that are stored in your voicemail.

  1. Call your voicemail with a fax machine.
         2. Select a fax document by pressing from 1-9.
         3. Press START button on the fax machine to retrieve a fax document.
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• Two-Calls Fax-on-Demand

Another way for your callers to retrieve your fax documents is Two-Calls Fax-on-Demand. With this feature, your callers can call your virtual number, enter their fax number, and fax documents stored in your voicemail can be sent directly to the entered fax number.

 1. Call your voicemail from a regular telephone.
        2. Select a fax document by pressing from 1-9.
        3. Enter the fax number where the fax document will be received.
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