Transfer and Forwarding Basics

Setting Up

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Call Screening

Transfer and Forwarding Basics

• Introduction to Transfer and Forwarding

By using transfer and forwarding, you can automatically forward incoming calls to your virtual number to any phone number or sequence of phone numbers YOU choose! You can also set up multiple transfer schedules and our system will try different phone numbers at different times. For example, you can have one set of phone numbers on weekdays and another on weekends. Even when transfer is enabled, callers still have the option of leaving you a voicemail. You can activate or deactivate any transfer schedules via the phone or the Reachme website. Schedules can only be managed from the Web and by telephone access.

How does transfer and forwarding work?

• John sets a transfer schedule to forward calls to his office from 9am to 5pm.

• Mary calls John's virtual number at noon.

• John receives the call and is given the following options: Press 1 to accept the call or Press 9 to decline the call.

• John presses 1 and speaks with Mary.

Note: The above example is based on the 'Confirmed Transfer' option. If you have changed some of these options, the sequence may be slightly different.

How can I use transfer and forwarding?
Transfer and forwarding  is an extremely powerful and flexible service. You can use it in a number of ways depending on your communication needs.

• Route all calls to one number all the time.

• Route calls to different numbers at different times.

• Route calls to multiple phone numbers so that callers can find you.

• Screen incoming phone calls without paying for Caller ID.

                                                  
• Can I forward my calls if I go out of town? Out of the country?

If you are away, United Voicemail enables you to forward your calls to another number anywhere in the world. International charges apply. Click Here for more information.

• How do I change my transfer schedules from the phone?

For Telephone Access When a call is transferred to you from a CONFIRMED, SECURED OR SCREENED transfer: Press 1 to answer the call Press 2 to answer and record the call Press 3 to refuse the call and play the BUSY greeting Press 9 to refuse the call and take a message. Transfer options can be combined. You can program the first 3 Transfer schedules by phone and all 12 via internet. Call Hunting If you turn ON more than one transfer, UVM will try calling you on all active transfers simultaneously.
Transfer #1 *3513 *3511 *3512 *351421 *351422 *351411 *351412 *351431 *351432  *351441 *351442  *35146 *3515	Transfer #2 *3523 *3521 *3522 *35242 *352422 *352411 *352412 *352431 *352432 *352441 *352442 *35246 *3525	Transfer #3 *3533 *3531 *3532 *353421 *353422 *353411 *353412 *353431 *353432 *353441 *353442 *35346 *3535	Change trans. numbers Turn ON the transfer Turn OFF the transfer Turn ON SCREENED Turn OFF SCREENED Turn ON CONFIRMED Turn OFF CONFIRMED Turn ON SECURED Turn OFF SECURED Turn ON RECORDED Turn OFF RECORDED Set ringing time Set automatic ON/OFF Timer
*3543 *3545 *3546 *3547 *35145	Record On-hold greeting Record Busy greeting Record No Answer greeting Record Screen greeting Selective (extension) codes  (max 30 codes, 1-9 digits)

Setting Up

• How can I turn off a specific schedule?

    
        1. Click on 'Settings' tab.

        2. Click on 'Transfer & Forwarding' menu.

        3. Make sure the schedule you want to turn off doesn't have the 'Active'
            box checked.

        4. Click on 'Save'.
 

• How do I turn on a specific schedule?

        1. Click on 'Settings' tab.

        2. Click on 'Transfer & Forwarding' menu.

        3. Make sure the schedule you want to turn on has the 'Active'
            box checked.

        4. Click on 'Save'.

• How do I set up my schedules?

 
        1. Click on 'Settings' tab.

        2. Click on 'Transfer & Forwarding' menu.
        3. You will see a list of 12 schedules you can set up.
        4. For a more detailed set up of these schedules, click on
            'Details' on the very right of each schedule.

• How can I customize the transfer schedules so that specific calls are forwarded depending on how I want?

If you want calls from a certain number to be forwarded on a separate schedule,
you need to add this number in the  'Custom Routing' section first.

        1. Click on 'Settings' tab.

        2. Click on 'Custom Routing' menu.

        3. Enter the telephone number.

        4. (Optional) Enter a name for this number.

        5. Choose a transfer schedule you want for this number.
        6. Click on 'Add this ID'

For custom routing, transfer schedules you choose does not have to be active. Just make sure that the Custom Routing Telephone Number is active.

• Can I block calls from a certain number?

If you want calls from a certain number to be blocked, i.e. ring busy or play the 'disconnected' message, you need to add this number in the 'Custom Routing' section first.

        1. Click on 'Settings' tab.

        2. Click on 'Custom Routing' menu.

        3. Enter the telephone number.

        4. (Optional) Enter a name for this number.

        5. Choose a transfer schedule you want for this number. Make sure this
            transfer schedule has the option you want under 'What to do'. (Ring
            busy or Disconnected number)
        6. Click on 'Add this ID'.
   
For custom routing, transfer schedules you choose does not have to be active. Just make sure that the Custom Routing Telephone Number is active.

Now, when someone calls your virtual number from this number, they will hear the busy tone or 'number disconnected' message.

• Can I have a different greeting played when call forwarding is active?

You can choose to play a special greeting, instead of one of your Personal greetings or the System Standard greeting, when call forwarding is active. An example of how this may be used is as follows:

You have set up a transfer schedule to forward calls to your place of business between the hours of 9AM and 5PM. Outside of those hours you've opted to have calls directed to your voice mailbox.

Example greeting that is played when call forwarding is active: "You have reached the ABC company. Please wait while we connect you with our representative."

Example Personal greeting that is played when call forwarding is not active: "You have reached the ABC company. Our offices are closed, please leave a message at the tone."

To set up greetings for different hours:

        1. Click on 'Settings' tab.
        2. Click on 'Transfer & Forwarding' menu.
        3. Locate the transfer schedule you want to set up the greeting for.
        4. Click on 'Detail' of the desired transfer schedule.
        5.

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